Terms and conditions of use

Terms and conditions


Rule n ° 1 SUBJECT

The present conditions of sale aim to define the contractual relations between Cocoons S.A and the buyer and the conditions applicable to any purchase made through the commercial site of Cocoons S.A whether the buyer is professional or consumer.

The acquisition of a good or a service through this site implies unreserved acceptance by the purchaser of these conditions of sale.

These conditions of sale will prevail over any other general or specific conditions not expressly approved by Cocoons S.A.

Cocoons S.A reserves the right to be able to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Rule n ° 2 Characteristics of the products offered

The products and services offered are those listed in the catalog published on the Cocoons S.A website.

These products and services are offered while stocks last.

The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to the colors.

Rule n ° 3 tariffs

The prices appearing on the Cocoons S.A website are specified in euros, all taxes included or excluding taxes for professionals. These prices do not include the contribution to the shipping costs which will be automatically calculated at the time of validating the order. The shipping costs are calculated according to the country of destination and the weight of the package.

Cocoons SA reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.

RULE N ° 4 delivery zone

The online sale of the products presented on the Cocoons S.A website is open to buyers who reside around the world.

RULE N ° 5 commands

The buyer who wishes to buy a product on the Cocoons SA website must:

- complete the identification form on which he will indicate all the requested contact details or give his customer number if he has one;

- complete the online order form giving all the references of the chosen products;

- validate his order after having checked it;

- make the payment under the conditions provided;

- confirm their order and payment.

The confirmation of the order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

Cocoons SA will send confirmation of the order recorded by e-mail.

RULE N ° 6 payment methods

Payment of the full price is due when ordering. It is carried out either by credit card, through the secure Paypal system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can read it during transport on the network.

either by bank transfer to the account:

IBAN: xxxxxxxxxxxxxx

BIC: xxxxxxxx

Do not forget to mention the order number in communication.

No checks will be accepted for payments.

RULE N ° 7 deliveries

Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area.

From the date on which the ordered products leave our premises, Cocoons SA can no longer be held responsible for delays or damage caused during transport.

Delivery times are only indicative.

In the event of an unforeseen shortage of stock for an item ordered, the buyer will be notified immediately by Cocoons SA in order to inform him of the possible delay and allow him, if necessary, to cancel his order and obtain the immediate reimbursement of sums already paid.

RULE N ° 8 satisfied or refunded

Once the package has been received, you have fourteen working days to reconsider your decision. You can then return your product to us in its original packaging, at your expense. However, this provision does not apply to products on sale, promotion or with reduced prices. You will be offered an exchange with another product on the site. The exchange of items in your order will only be made after verification by Cocoons SA of the quantity and quality of the items returned to us. The products must not have been TRANSFORMED, used, nor have undergone any deterioration however minimal it and be in a state of perfect cleanliness. This right of withdrawal is exercised without penalty, with the exception of return costs and new delivery costs.

RULE N ° 9 guarantee

Complaints or disputes will always be received with attentive kindness. All complaints, requests for exchange or refund must be made by email to the following address: info@cocoons.be

RULE N ° 10 responsibility

Cocoons S.A in the online sales process is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

RULE N ° 11 intellectual property

All the elements of the Cocoons SA site are and remain the intellectual and exclusive property of Cocoons SA No one is authorized to reproduce, use, redistribute, or use for any purpose whatsoever, even partially, elements of the site that they be software, visual or sound.

Any simple or hypertext link is strictly prohibited without the express written consent of Lamartingale.be

RULE N ° 12 confidentiality

We guarantee the confidentiality of all information transmitted by the buyer and we are prohibited from communicating it to business partners without the buyer's consent.

In accordance with the law, the buyer has the right to access data concerning him, as well as the right to modify and delete them.

RULE N ° 13 archiving-proof

Cocoons S.A will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of the Civil Code. The computerized registers of Cocoons S.A will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

RULE N ° 14 dispute settlement

These conditions of online sale are subject to Belgian law.

In the event of litigation, jurisdiction is assigned to the court of Verviers, notwithstanding the plurality of defendants or call in guarantee.